TERMS & CONDITIONS

We don't have too many rules and regulations, there are just a few policies we ask all guests to be aware of: 

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• Payment Terms:  We ask for full payment at time of booking

• Cancellation policy: Payment is refundable up to 14 days prior to arrival date, after which it is non-refundable. When a refund is issued a cancellation charge of €10 or 3% (whichever is the greater) is charged to cover card processing fees and admin. For a group booking payment is refundable up to 1 month prior to arrival date, after which it is not refundable. Refunds are subject to a 10% cancellation fee.  In case of a Force Majeure, where we are obliged to close unexpectedly (eg, Covid19) or if you are no longer able to travel due to Covid19 government-imposed travel restrictions then our normal cancellation policy is suspended and all bookings that are effected, inside or outside the 14 days, will be offered a postponement or gift voucher for the value of the booking to be redeemed anytime in the future.  

• Check-in time is from 3pm. Check-out is by 11am.

• Parking is in the Car Park adjacent to The Lodge communal building. There is no vehicle access to individual yurts however there are bays close to some for loading/unloading only, cars must then return to the Car Park.

• There is a Quiet Time policy in place from 11pm during which we ask guests not to play loud music or make noise which may disturb other guests

• Lough Mardal Lodge cannot be held responsible for stolen or damaged property. Valuables are the individual's responsibility and should not be left in cars. Secure lockers with charging points are provided for all guests.  Mobile devices and gadgets should be charged in your secure locker rather than in any of the common areas.

• Guests are liable for any incidental damages they are responsible for in Yurts, Shepherd's Hut, Lodge or surrounding property.

• Much of Lough Mardal Lodge is on peatland which is a rough and often wet terrain, guests are advised to bring sensible waterproof walking/hiking boots. Walking/hiking is at guests' own risk.

• There are BBQ's available for guests' use at the Lodge, please note disposable BBQ's are not permitted anywhere on site.

• There are a limited number of dog-friendly yurts - a pet surcharge of €20 per stay applies. We ask that you please reconsider bringing your dog if he is very 'yappy' out of respect to other guests who wish to enjoy the peacefulness of the Lodge including lazy lie-ins!

• The key & key fob to your yurt should be left in your locker when checking-out, there is a €40 charge if a key/fob needs to be replaced.

• Guests are asked to adhere to Lough Mardal Lodge waste, recycling and environmental policy. We try to be as Low Waste as possible. As part of this we request that guests do not bring any single-use plastics or plastic bottles of water. We provide glass bottles which guests are free to fill with the pure well water that runs from the cold taps here, these bottles can be refilled as often as desired for the duration of  stay.

• Children must be supervised at all times with particular caution around the campfire and lakes.

• Swimming, fishing or any lake-based or any on-site activity in general is at guests' own risk